Archive for the ‘Internet marketing’ Category

Tourism and Hospitality Industry: How to Retain Loyal Customers amidst Competition

Tuesday, June 29th, 2010

According to the latest customer loyalty report, the tourism and hospitality industry is going through a better phase in comparison to the recession phase that was intense just a year back. However, two factors are exerting pressure on the hospitality industry, and these are:

1. Increased competition,                            and                                        2. Retaining loyal customers

Increased competition

As in any sector, increased number of players is creating increased competition among various segments of tourism and hospitality industry. To gain upper hand in the competition, players are offering attractive schemes and prices to the customers. This has opened various options for the customers and they are indeed trying to make the best of the money they spend. This is causing attrition of the loyal customers and they are willing to shift from old service providers to the new ones who are providing better options at the same or even less prices. The medium and small players may have to cut down on its profits in order to get the chunk of customers.

Retaining loyal customers

Increased competition has had its effect on the retention of old and loyal customers of hotel and tourism industry. It has become difficult for the medium and small operators to retain old customers. It is more difficult for them as their brand promotion and advertising budgets are often restricted and these will not guarantee effective return on investments. Though, retaining loyal customers require less effort than fetching new customers, it is equally easy to lose old customers if no proper strategies are implemented in this regard.

The solution is right here

Internet marketing is the solution that will address both of the problems, increased competition and retaining loyalty. Aggressive internet marketing strategies run with the help of experts can take the client ahead of other competitors.

Emails and newsletters are the best cost effective options to keep in touch with the old customers and keep them informed about various offers and schemes run by the client. These are also effective in reaching prospective clients and attracting them with the offers.

Internet is fast being utilized by the tourists as a medium to seek more information even before stepping out of the house. Prominent presence on the net by internet marketing and reaching out to the customers by newsletters is the solution.

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Interactive Travel Consulting: Is Tourism Industry Ready For It?

Thursday, June 24th, 2010

Travelers have the full globe open for exploration. Alaska to Australia, Siberia to Sri Lanka… A traveler, who rides on his hunch and has wanderlust, is unstoppable. A large number of travelers do not plan their itinerary and stroll down to some of the most unconventional places.

This is the genre of tourist who may need consulting at any given time and at unusual places. And here is where the interactive travel counseling takes birth. Internet and mobiles are the two powerful and effective medium that can be a handy tool for interactive travel consulting.

Travel and tourism service sector still need to evolve in this aspect of tourism. Most of the agencies and tour operators often end up in drawing the tour schedule and arranging for stay and food. However, actual help may be needed in dire straits when no other source of information and guidance is available.

  • Travel and tourism sector must consider setting up toll free numbers that can be reached from anywhere in the world and at any time irrespective of the time and zone a tourist is in. Providing around the clock direct contact with the agency from where the tourist started, that too in his / her native language will ease many troubles of the tourist roaming thousands of miles away.
  • Making customized tourist plans and information available for internet access; and / or providing it on any portable medium like CDs and flash drives shall be very handy. Tourists can inform the agency in advance about their likely area of operation and seek maximum information about the same.

  • Tourism must also collect the tourists who are willing to share their travelling experiences. Their information about the common problems faced at various areas they have recently visited may prove to be very useful interactive travel consulting source. Availability of contact numbers of previous visitors to the places where a tourist is planning to visit may be useful in seeking information in the need of the hour.
  • Tour operators must also plan to setup consultation centers for the incoming tourists. Locals who had visited various places previously shall be made available to guide foreign tourists in solving problems and providing crucial information that common tour operators fail to give.

As more and more tourists are willing to trade the unbeaten path, interactive travel consulting is what is going to help them immensely. Tourism industry must gear up to for efficient interactive tourism consulting in near future.

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Travel and Tourism Industry: Increasing Popularity of Niche Tourism Concepts

Friday, June 18th, 2010

Travel and tourism industry cannot remain unaffected by the human desire for change and novelty. The quest for newness is visible in every sphere of businesses, including production to packaging and promotion. Competition to outdo the other compels businesses to evolve and endeavor for something different, something better than what the competitors are doing.

Travel and tourism industry is no exception. It has judged human liking for unusual and unexplored, and has introduced many niche tourism concepts within the last few years. Niche tourism is growing as the fastest sector within the travel and tourism industry. Common travelers are looking for variety of niche tourism concepts as big cities, museums, beaches, hotels, et al are done to death and people are looking for travel and tourism that will not only relax them but also amuse their minds.

Home-stays: This concept is fast catching up to cater to the tourists who want to stay away from the hustle-bustle of the big hotels and spend an innocuous stay. Home-stays offer all the comforts of a hotel and allow you to be yourself without being bothered with the artificial mannerism. Moreover you get the real feel of the culture of the place you visit.

Camping: Hitherto, camping was the favorite of trekkers and mountaineers. Now it has donned a new avatar to provide complete comfort even for a family stay. Family camping at the mountain peaks and in deep jungles is turning out to be a perfect way to get you lost, for the better.

Sports tourism: This existed since quite a long time; however now it is complete with travel, stay and ticket package with additional tit-bits thrown in. It has done away with sports fans’ separate worries for arranging tours, compromising with stay and then fighting for tickets.

Agricultural tourism: Modern city life has left us deprived of real rural feel and understanding about how the food we eat is produced. To understand the agrarian and rural life on which the altar of modernism is erected, more people are exploring how a rural and agricultural life is.

Ancestry tourism: Global cultural conundrum has taken us away from our birthplace and culture. However, the urge to explore our roots lie dormant within us. Ancestral tourism helps us to explore our origins and get up-close with our own culture.

Hobby tourism: No hobby is localized. There is thread running underneath that connects you to other hobby-mates and places that will enrich you with deep understanding about your hobby. Tourism industry is glad to meet your needs.

Creating a craze

The industry is getting flooded with many innovative ideas to instigate tourists to experience what they wished for till now. These niche concepts are catching the fancy of tourists who travel with family and average budget. They prefer to let loose during the vacations instead of falling into the systematic stay at hotels. They are not willing to let the artificial facades of hospitality spoil their fun.

Most of these concepts are run by small or medium sized tour operators. The increasing popularity of niche tourism is projected to cause a dent in the earnings from leisure travelers of major operators. Either the big operators will have to divert efforts towards niche tourism or restricted themselves to business tourism.

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Facebook going for the ‘Top Kill’

Monday, May 31st, 2010

Wardrobe malfunction is always a great PR tactic and let’s not call it a malfunction anymore – its a PRFunction. So, does the ‘Quit Facebook  day’ really bothers the Zuckerbergs? If you have the statistics in front of you, you would be surprised by the silent mileage extracted by FB. The overnight anti-FB count read at 26521.  Now if you want to count the kill after this ‘Quit facebook movement’, you can do that at your own risk – particularly if you are in the MySpace camp. The wardrobe malfunction does pay, even if you are the president.

A couple of things went right for Facebook at the same time – First it got a much needed facelift – Second it was splashed all across the TV channels that it was banned Pakistan and Bangladesh for hurting the national sentiments – Now that’s called the perfect recipe for a ‘Top kill’ PR campaign. Google would pay billions to be in FB’s shoes at this time…

Remember Starbucks – the maverick marketing team that changed the way cappuccino cups can be used as billboards… Lets get a glimpse of Starbuck-facebook tango –

So, now you know why the book has a new face…Its the new billboard. If Coffee can be sold here, then why not Ski rentals? Take a look for yourself…That’s economics for you and we know that it works, no matter how many people are after your ass…

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Can You Go To Hell For Unethical Affiliate Marketing?

Tuesday, May 18th, 2010

You have been a perfect husband, a good father and a decent provider for your family. In real life you have helped people, but still when you die, you are sent directly to hell. You ask God why? And he shows you the extent of damage and deaths that were done through your affiliate marketing.


Affiliate marketing is a premier automated internet business that is carried out by many reputed bloggers and reviewers. But most of the times, when people venture into affiliate marketing; they conveniently tend to ignore the ethics that is required to support it.

Before venturing into affiliate marketing there is a set of questions that you need to ask yourself.

  • Do the people, who on your trust would click on the link, would genuinely receive value to their money?
  • Do you know the depth of the product? Have you tested the product on yourself?
  • Would you give the suggestive medicine that you are marketing to your own children/family?
  • Would you feel happy seeing your testimony on the landing page?
  • Are you really sure of the product? Is there is any chance of it being harmful or a scam?

If any of the above questions represent a “no”, than you are doing unethical affiliate marketing. Ethics and business are cohesive factors for achieving success levels. If you have attained success due to unethical affiliate marketing, you would eventually fail; primarily due to two reasons, karma and loss of your brand name. The entire platform of trade is executed on the internet on just one word, and i.e. “trust”. If people who have been following you on your blogs and have been crediting your website as a good piece of work, then you are eventually demeaning yourself by being associated with unethical marketing.

Medicines are one of the prime examples that are being used in affiliate marketing in an unethical way. Drugs that have more side effects than curing the patient are being marketed aggressing by respected bloggers.  These drugs play with the consumer emotionally by promising them instant weight loss or overnight acne cures. Some drugs cause adverse side effects like seizures, nausea and loss of consciousness and in some cases even deaths.

People have debated that if every sales person would try the product they sell, than there would be no salespersons. Well if their assumption is true that there should be official salespersons for guns and dope as well. There is no harm in affiliate marketing as long as you are ethically comfortable with the product. You would not like to get associated with murderers and scam artists in real life, than why affiliate yourself to such products online. Work ethically for your affiliate marketing, and you will have a sure shot success as your product would be genuine and would definitely help your consumer, thus increasing your sales and reputation.

In the end I can only tell this “Ensure ethical marketing and save yourself from going to hell.”

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Buck Up B2B Marketers!

Tuesday, May 11th, 2010

Digital technology and social media has opened up the market scenarios and have enabled marketers to succeed at high levels. On one front where the B2C marketers are achieving never attained success levels; on the other, B2B marketers are failing to optimize online efforts.

When a survey was taken for researching on B2B success, it was analyzed that 50% of them never blogged. Social media like Twitter and Facebook was not touched by 42%, and about 25% did not utilize Linkedln. Many of these B2B marketers did use of Adwords and other marketing and SEO related resources.

B2B marketers are somehow loosing the ploy of optimizing the web for generation of leads and enhancing their presence for prospective clients. The reason why most B2B marketers are struggling to find success is because of their one track ideology of revenue generation. 40% of B2B marketers have indicated generating sales opportunities as a major strategy, while 39% of survey participants were keen on traditional lead generation. Somehow B2B marketers are comparing their success with B2C marketers but are failing to gain the right momentum in online marketing.

It has been evaluated that B2B marketers are encountering problems while incorporating change in online marketing strategies. The difference between successful B2B marketers and their failing compatriot is the amount of involvement in implementation. In the survey the failing patterns of B2B marketers were evaluated and it was analyzed that 41% of B2B marketers felt that their need ended on generation of leads. Over 58% of B2B marketers met their sales team just only once during a month. Also, surprisingly there was 8% segmented B2B marketers who never met their online sales teams yet expected results.

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Corporate Social Responsibility: Profits or Planet?

Monday, May 3rd, 2010

Green marketing, green designing, sustainable marketing, etc are the buzzwords of the new generation marketing. Ever since the ecological concerns have crept in the psyche of the marketers, anything that is green has become venerable. Corporate and industries have been at the receiving end of the blame game that wants to locate the blame on somebody else and clean the self from its guilt. In order to oblige to the planet, corporate have added a social rather ‘ecological’ responsibility upon its shoulder.

Corporate social responsibilities should not be limited only to social contributions that encompass education, better living, health and cultural exchanges. As major contributors to the planet’s well being, and more appropriately ill being, corporate are realizing their accountability towards restricting further damage to the ecology.

This has, in fact, put many corporate in quandary. It is an imperative for the corporate to adopt advanced technologies to maximize their efficiency. At the same time they are forced to convert to non-conventional methodologies that may not be equally efficient, to preserve the environs.

Advanced technologies, most of which were introduced towards the last quarter of 20th century, are effective in maximizing the utilization of available resources without paying much heed to its impact on the ecology. These technologies were mainly concerned with garnering maximum revenues for the entrepreneurs.

The beginning of 21st century has thrown a spanner in the wheel by inputting the ideology of the corporate with eco-guilty consciousness. Most of the corporate were used as a scapegoat to pass on the blame of endangered ecology and imbalanced growth. Individual contributions towards ecological problems like global warming, pollution, etc, and misplaced government policies were swept under the corporate rags.

The important point that was sidelined was that the corporate are here to make profits. Most of them do it within the legal and ethical framework. They should not be held outright responsible for the damaged caused to the environments.
If the corporate spend their efforts on ecological sustenance, they may have to compromise with a major chunk of their profits. Though the advent of green technology is taking certain strides, it is in nascent stage that still is a far shot from its total acceptance and adaptability.

Corporate may be sitting on a fence as far as changing their designing and manufacturing processes are concerned. However, it looks imperative that they will have to forgo their short term profits in order to gain long term benefits for the planet.

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Posted in Internet marketing, Trends! | 1 Comment »

Go Green: Adapting Green Strategies for Marketing

Monday, April 26th, 2010

Marketing and advertising has always been a prime mover of economic activity. They create a huge direct and indirect employment, a flow of money and initiate consumer activity that is a lifeline of any economy.
Owing to the criticality and necessity in business and revenue generation, marketing activity has mindlessly taxed the precious resources to achieve its motives and targets. The resultant is visible in the form of ruthless ecological destruction, depleting resources and energy crisis. The global concern for sustainable development has highlighted the need for going green in every sphere of human life; and that includes marketing.

Green Marketing for better future
Green marketing means deploying resources in a manner that reduces adverse impact on the environment. It incorporates processes that take care of sustainable ecological development and advancements in technology simultaneously. Digital advent is effectively helping ‘greening’ of marketing activity by changing the very fundamental methods of marketing. Green marketing can be effectuated,
• By utilizing greener mediums of marketing like internet marketing. The internet has been the key-initiator creating paper redundancy. Hitherto traditional marketing methods relied heavily on paper that gobbled a chunk of our green cover.
• By using mobile phones and cellular network to send messages directly to prospective customers. It can do away with the need of circulating pamphlets, brochures and other printed material.
• By using solar, wind and other non-conventional energy resources for illumination. It can reduce our dependence on traditional energy resources that are generated by fossil fuels or natural resources.
• By doing away with the use of plastic and other non-biodegradable materials used commonly in marketing and packaging. Internet marketing can, instead, reach consumers’ homes without depending on these.

Green marketing from the core
Other than these outwardly methods of going green, the campaign will be effective and successful in a true sense only if it is incorporated at the root of every process including designing, manufacturing, marketing and waste disposal.
Internet marketing has already affected the marketing methods and strategies. More and more companies are adopting this eco-friendly method that rides on advantages offered by the internet. Consumer awareness program shall also be crucial in this aspect. Eco-aware consumers can opt for the product and methods that are less taxing on the environment. Large consumer preference for greener products will compel the manufacturers to adopt eco-friendly practices.

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